The "vendor" for Verto was a small store in the city. It smelled bad, was full of questionable characters, and made all of us very uncomfortable leaving our positions. We had 4 large roller bags, and then 3 smaller bags that were attached to the top of the roller bags. We assumed that the attached bags would just be part of the storage as they didn't take up any more space, so me We reserved 4 bags online. When we arrived and had been taken to the area where the bags would be stored, we were informed by the owner of the shops son, that we would have to pay for one more bag, as he pointed to the largest of the small bags that were on top of the big roller bags. We went back to the counter and as the owner and her son discussed the bags in a language that was foreign to us, it became evident that we would be charged for all 3 of the small bags. So we paid cash to store those bag. I've traveled for business and pleasure, and valeted many bags. I've never been charged for small bags that sat on top of my big bag. This was clearly an effort to get $18 more from NYC tourists. We were tired and arguing with the owner in front of her son, and the assortment of other colorful patrons in the shop was less than appealing, so we paid and were in our way. Vertoe should check out its partners a little better and there should be a more accurate description about what constitutes a bag on the site. We did receive our bags back in the same condition that we dropped them in.