Dropping the bags off was fine, but picking them up was a disaster! We picked this place because they were open at 7am on New Years, and we needed our bags at 7 to catch our flight at 9am. We waited outside in the cold for 45 minutes before walking across the street to another deli. The employee inside let us know the owner owned both stores, and wasn’t planning to come in until 9. There was also another couple standing outside who had an appt to drop their bag off at 7:30. The employee finally got authorization to get our bags, and we barely made our flight. Very unprofessional! I would not recommend leaving your bag here. The only contact number they had online was for the store phone, so there was no way to get a hold of them. Very stressful experience, deciding if you want to leave your bag in New York or miss your flight.