Customer service received was terrible. When checking in, I only had to wait a few minutes for someone to come and open the gate. However, when returning I had to wait over 10 minutes for someone to open the gate, even after calling the help number and them trying to contact the property. Luckily a guest let me in, once inside waiting at the desk and having rung the bell for assistance, i still had no one come and help me as the person working on the front desk continued to just have a social chat outside. Despite the lady on the phone being helpful, she would have been unable to do anything to get me assistance faster as the man working was socialising rather than working. Would not recommend this service if you are on a tight timeline, I had a flight from LAX I was trying to get to but spent almost 40 minutes trying to pick up my bag due to poor customer service.