Vertoe was fabulous but the vendor or the convenient store listed wasn't nice. Vertoe was easy to book for luggage store. They were clear on giving us distance(from the venue we were supposed to be) and price. They were very responsive to email if we need to correspond. Vertoe customer service was nice too when I complained about the pricing difference that the store caused. Emily was very prompt in responding to my quires and also very fast in refunding when store was dishonest. This particular store was in NYC near Penn Station - Deepchhaya Convenience Store Address 334 West 37th Street, NY, New York 10018, United States. I think the business they did was bit of a dishonest. But Vertoe was very quick to act on it. I am very impressed with Vertoe and Emily. I think I will go with them next time but to different store!