The clothes they sell look great but these 5* reviewers obviously haven’t had to return their items because that’s when things seem to go horribly wrong. The customer “service” is unfriendly, unhelpful and frustrating because they don’t answer the points you make when complaining. For example, I received a dress which had all the labels (including the washing instructions) removed. They didn’t have a replacement in my size so I asked for a reduction. They did offered me a return but ignored my several emails requests for a reduction. This is not the first time I’ve had difficulty communicating with Vestry and I won’t be using them again. “Service’ is not the word I’d use to describe their culture.