Made my 10th phone call today to Vetmedsdirect - still no refund - same answers every time - we will pass the message on / the payment needs authorising by Steve Curran / We will call you back / the list of excuses in endless! TERRIBLE CUSTOMER SERVICE!!! I would be interested to know why my negative review has been removed ? - still waiting for my refund, still waiting for STEVE CURRAN to call me back re my refund - you have my email address, my paypal transaction number, my mobile number and my home number - YET STILL NO REFUND - 6 PHONE CALLS LATER AND I AM STILL BEING FOBBED OFF - THAT IS WHEN YOU CAN BE BOTHERED TO ANSWER YOUR PHONE!!!!!