I find their website user friendly, easy to log in, easy to find what I need. My pet has often had to run out of medication he needs for kidney disease as although i Order in plenty of time they actually have an option where they charge you to ensure your order is processed within the next day when I have already paid 3 quid for second class delivery. Customer focus should be number one. Customers should not be ripped off for ensuring their order is not delayed. I'm awaiting my prescription running out and finding an alternative provider. Remove the charge and promise same day dispatch and my score would be a 5