I contacted your office with my change of address and phone number, reordered my dogs medication and was told I would be contacted if there where any problems. 7 days later still I had not received my order. Payment had been taken, emails received to tell me this but nobody bothered to call or email me to say their was a problem. I phoned and chased the order and was told I didn't have a prescription. You hold a six month prescription, they located it and told me medication was not dispensed as the prescription was registered to a different address - of course it was I HAD MOVED HOUSE! The medication was then dispensed it was supposed to arrive the following day as my dog was without medication - the medication did not arrive until 4 days later. Not good enough really.