I'm sorry to have to say this but customer service is rubbish, for instance I posted a prescription to the company and phoned a few days after asking where the medication was that I had ordered, reply was 'haven't received your prescription' so I then had to get on to my vets and ask them to fax over another prescription which they did, I rang your company and asked if they had received it, no was the answer, so I contacted my vet again and asked them to re-send it and this time your company response was yes we've received it but at it was after 3 on Friday the medication wouldn't be despatched until Monday, this was way to late so I had to make a trip to my vets (which is quite a distance from me) and purchase the medication at an extremely high price but my dog needed his tablets. The next time I sent the prescription recorded delivery, I traced it, saw it had been delivered and who signed for it then placed my order, only to be told 'we haven't received your prescription but this time I had all the information required so that someone could look for it, eventually it was found and I received the order (which was for half of the amount on the prescription) a month later I ordered the remaining tablets (bearing in mind that the prescription was held there) , no tablets received, I phoned and was told we don't have a prescription arrrrrggghhhhh eventually it was found and the tablets despatched, I have so much hassle when ordering from this company that it's not worth the few pence that I save.