Started the process of trying to buy a simple pack of Advocate for my Pointer with a scanned attachment of my very expensive prescription ( more than a human one) the whole process took from 25th August to the 8th of September. No doubt you can gather an unnecessary waste of time on my part. By the time I had finished emailing and sending everything in the post, I wondered why I had bothered to try and save any money as with my time and the cost in getting to the end result.......... It would have been cheaper to have purchased from my local vet. Too much red tape and bureaucracy i'm afraid!