My insurance has recently decided I should buy regular/repeat prescriptions from you. Registering an account was fine, but on the order page but my insurers did not appear on the list and the discount code they gave me was not accepted. I had to phone you twice, each time the person who answered the phone couldn’t help, and I was told someone who could would phone me back. The first time this took over half an hour, the second time they took the message around 5.30 pm and did not ring back at all. I finally rang them at 8.30 pm only to be told there was no-one who could help until the following day. As I would not be contactable then, this would have meant delaying the order for two days. In fact, they did ring back around 8.45 pm but still could not make the system accept your discount code. In the end the order had to be processed over the phone and as I wasn't asked how quickly the order should be sent it was not sent next day delivery as my insurers had promised but took several days to arrive. According to my insurer, this system is supposed to be "quicker and easier" than walking from my vet's consulting room to their desk and collecting the meds. This has certainly not been my experience. I appreciate you will say it is teething problems but the system should have been in place and working before I was told to use it.