I have placed at least 3 orders with Vet Meds and I've found the customer service to be shockingly poor. My dog is on chemotherapy drugs so quick responses are important during this critical phase. It's not the same as getting a flea/tick collar a day late - timing is critical! In December I left over 11 messages in a 24-hour period with an answering service and did not receive one call back! And believe me that was not the first time. Also the organization surrounding confirming prescriptions and mailing out caused time delays for us as there was a different person paying v who the prescription's name was under. I probably should have checked but my husband placed the order and I was traveling. Fault on both sides but a 3-day delay was too much and we had to rush to the vet for medication. Again not responding to messages and not returning calls, for me, is wholly unacceptable.