Where to start. Placed an order on 12 th may where is it. Apparently damaged by courier. After talking to someone promised it would be re ordered still waiting !!!!! What has happened to your phone lines because I can t get through anytime of day just lots of ringing and then it goes dead. Got through to what is described as an over spill receptionist who is based in the south of England who said she would mark my query as Urgent still no response . Emailed 3 times no reply. Rang receptionist number again spoke to a manager who said that she would make sure someone contacted me about my order. Not going to hold my breath. Just want my money refunded so I can get medication from a more reliable source. Vet Meds has given a terrible service and I feel that my dogs well being is so important as she relies on medication to survive. Hope I get a response now !!!!!!!!!!!!!!!!!!!!!!!!!!!!