My two year old cat started having seizures and I phoned Vets Now to see if I should bring her in (out of hours emergency is £150 just for consultation), the receptionist said the vet would call me back but two hours later I was still waiting. I phoned them again and the receptionist had taken my number down wrong even though I had given it to her TWICE. No apology even though seizures are very time sensitive. The care is good and their vets are extremely knowledgeable but the prices are insane. We were quoted £600-900 for a one night stay, full biochemical blood work and some medications. She needed to be monitored and after three nights the vet bill was £2,259.44. She had a relapse 6 days later and had to go in for another night at a cost of £505.70. Vets Now have a very close working relationship with the PDSA, and If Vets Now really cared about animals they would have informed me that because I am on universal credit (just graduated, waiting to start new job), I could have taken her to the PDSA emergency practice in the East End and get treated there at a much lower cost. We are at the point where we have tested for everything and still don't know what is wrong, the only option for diagnosis is an MRI (quoted £2500-3000) which I can no longer afford. Another point to mention is that their onsite laboratory is not UKAS accredited (which you think it should be for the prices they charge) and therefore when you get a result that is unexpected they have to send a sample to an external lab for confirmation, so essentially you are charged twice for the same test because of their inadequate facilities. I do not have a bad word to say about the veterinary staff who work at Vets Now, they are exceptional and I am grateful we have this service available in Glasgow, but the organisation itself is making a hefty profit at the expense of animals and their owners, while driving up the price of pet insurance at the same time.