DO NOT USE THIS SERVICE. We had to take our 7 year old sheltie to the emergency vet as he was unwell and had gone downhill. The vet did not examine him, weigh him or in any way look into his condition. A sample of his runny pooh was discarded into the rubbish without any testing. After a couple of minutes the vet left and did not return for almost an hour and came back with a several boxes of medication and a syringe - the cost would have been £300+, I refused these as there had been no diagnosis given and I questioned the reason for these to be given, I asked if the vet knew what she was doing (politely). I was asked to pay £167, (a cost I was aware of prior to attending and would have been happy to pay had my dog received adequate care and attention) for this appalling service and as I was raising a complaint I did not do so at the time. The response received was most unsatisfactory and full of inaccuracies, the vet claimed to have weighed my dog and manipulated his abdomen and had taken his temperature. No, my dog never left my side. At no time was my dog examined with a stethoscope and therefore his heart rate could not have been ascertained, nor respiratory auscultation. The vet did take rectal temperature, which was slightly raised but not significantly. The vet did not carry out an abdominal palpitation. I was not asked at any time if I agreed to a blood test being carried out. The vet did not advise me of the diagnosis of a colitis presentation merely that she knew what was wrong. All these items, received in their response, were a surprise to me as they had not been raised during the few minutes I had been in the surgery. But as these fabrications had been entered on the system were accepted, by the office manager, as the truth. I was made out to be a liar and racist for questioning the vets ability to diagnose rather than dispense expensive drugs without a thorough examination, when my only concern was for my dog. I was also accused of rudeness to the staff, it is hard to discern how they could have been upset as in their response they ‘were not surprised that you had raised concerns and are in agreement that the interaction that day was less than ideal’. Fortunately, he made a full recovery but this company are only concerned with making money as I had been alone for almost an hour to justify the exorbitant fee, and have no care for the animals they treat.