Seems to be all about money. Had an issue with complete care, cancelled that. Within days the practice was on the phone demanding money was owed. Didnt seem to care about anything only getting money. A day or two later I received a letter (dated the day of the phone call) demanding the money and reminding me of my agreement to pay. Wont be back and wont be recommended by me to anyone in the future. Rather give my money to a practice that cares about my animals than the amount of £s that reaches their bank account. Wish I'd read other reviews before going and spending what I did.