“Cost for medication is extortionate tablets £2.80 per tablet-£0.77 on line
Drops £44 - £12.80 on line taking advantags \ absolute disgrace don't use
Vets and staff are good”
“Were okay when could claim direct from pet insurance, but since my dog is no longer insured, (due to the high cost) I now have to pay the vet directly, yet staff treat me and my dog appallingly. I book some appointments a month in advance, yet I am constantly told that there are no rooms available, so I have to wait in reception whilst they take my dog away to do required treatments, leaving me to hear my distressed dog yelping, squealing, crying out - from the room they’re in with him, to where I am in the reception area! Other people go in with their pets, but not me, as there are “no rooms available” every time!
Also, when I email repeat medication requests (as doing it via phone just results in mistakes, so I email requests now, as I then have proof), because my dog is on many medications, every day - I now have to contact every time, chasing up when the medications will be ready, (as they don’t phone me to tell me, like they say they will do), as I will run out of them if I wait a day or two more - they say the meds are ready - no apologies for not letting me know - when I collect the medications, they have date printed on dispensing label that they have been ready for just after I requested them! So I wait 5-7 days after requesting the medications, but the staff don’t let me know they are ready! I have had ‘words’ and more with staff on various occasions and as time has gone on, I have gotten more and more disappointed and unhappy with this vets. They claim to treat your pets like their own - if that’s the case, then I pity their own animals. I am currently looking at other veterinary practices so I can register there and transfer my dogs extensive medical history to somewhere more caring of my dog and me.”
“We had a horrible experience with vets4pets to day our little rescue cat hasn't eaten in around 4 days so we booked an appointment to see a vet as we "HAD" their complete care plan, we were late to the appointment by 10 minutes due to a car accident (Nothing we can do to control this) we were greeted by a lovely girl on reception. basically we got there let the girl know we were sorry that we arrived late all was okay then the vet told her there was an emergency and she let us know we would be waiting a while, we were absolutely fine with this and waited just under one hour. The vet then came to us and told us that we would have to wait on a cancelation if there would be one and that it wasn't his problem we were late and the excuse is "here or there" he was very rude about this and when we questioned why we had been left sitting for almost an hour he turned on his heels and walked away from us. extremely unprofessional and unacceptable will never be back to vets4pets. (The woman that was on reception was very nice to us and seemed blown away by the vets behaviour, she couldn't apologise enough)”
“Seems to be all about money. Had an issue with complete care, cancelled that. Within days the practice was on the phone demanding money was owed. Didnt seem to care about anything only getting money. A day or two later I received a letter (dated the day of the phone call) demanding the money and reminding me of my agreement to pay. Wont be back and wont be recommended by me to anyone in the future.
Rather give my money to a practice that cares about my animals than the amount of £s that reaches their bank account.
Wish I'd read other reviews before going and spending what I did.”
“I am not writing my review based on the belfast branch but in fact on Barnwood Gloucester England branch. Unfortunately I couldn't get onto a review for their branch. However looking through the reviews on here seems that i am experiencing the same problem. I recently registered to vets 4 pets after moving and this is the first time I've ever been with a wide chain vets and it will be the last! Unfortunately I broke my spine and lost my job, and just started building a business so as i have 2 golden labs i could no longer afford £80 a month pet plan insurance. So i rang the vets to ask them if they could advise me on any other cheaper pet insurers they don't have a problem claiming directly through (as vets only use certain ones they have used before) so i wanted to check with my practice first before getting insurance that they refuse to claim through directly and I'm left with £££ in vets bills i cant afford. When i asked they out right refused to give me any advice on any other insurance apart from pet plan! When i asked why can't they just advise me they said they aren't allowed! I know nearly every vet practice recommend petplan but never in the past have i had a vet outright refuse to give me helpful advice that will make a difference in whether my pet can receive care from them or not! So I decided not to go with any insurance until i move back to my old vet that would give me some advice. Unfortunately a bad accident happened where my dog sliced her paw open to her tendons while in a dog park. I brought her straight to vets 4 pets thinking it will need stitches so luckily i had £150-£190 thinking that would be plenty considering my dog has undergone other surgery at other practices and the most ive been billed is £300. No i go in to be told that my bill is going to be £470 for cleaning, stitches, anesthic (10 mins she was under) and bandages! I explained that i had no more money than i had and theres no way i can pay that at this moment in time, is there anyway they could do a instalment plan where i pay it off within 4 weeks on my next payday. There response was no and if i can't pay then they will clean it put a bandage on and give her back to me! And the vet said that they are not a charity! I was shocked and disgusted by their response! Every vet practice ive ever been too have a duty of care and would not treat me or my dog like that! Not only that but if they had been more helpful when i rang asking advise on pet insurance companies other then pet plan that they claim through then money wouldn't be an issue. Not many people have £500 spare for a sudden vet bill.
Not only that but they also charged me for every dressing change and only gave me 1 post op free consultation! Everywhere i have been ive been charged a bill and then been charged for all the post op follow ups or for the stitches removal its all been in the orginal bill!
All i can say is i am disgusted by this practice! It is clear that they don't go out of their way to provide advice and support to the animals and owners! They are the most expensive vets I've ever been too and have heard of! As well as they have stupid rules that don't offer any help to owners on affordable ways to provide your pets with the best care! Its more then clear vets 4 pets are for profit! I would honestly tell everyone not to go! If you have petplan insurance and have a good amount of money you can get ur hands on last minute and you don't really want any support from your vets other then them doing treatment on ur pet and thats it then this is the vets for you. But if you are someone who is just trying to survive like the rest of us, can't really afford to get pet plan cover, care deeply for your pets, want a vet practice that comes across as though they really care for there animals and are willing to go out their way to give advice to help you get the best affordable care for your pets then stay well clear of vets 4 pets! There are some many private or small vets that offer so much more and have reasonable prices!”
“Well what can i say? I intended to do this for some time, and am surprised at the amount of negative reviews I came across on trust pilot. Thought I might be one of but a few. Seems I was wrong. Won't go into all that much detail. I write about the Dover branch. I can confirm the rip off prices and the seeming lack of any clear understanding of what was wrong with my cat. Administered antibiotic drugs that were controversial and not used by many vets at all. I could go on. I finally managed to bring my kitty back to health on my own and some serious and sound research/advice. My main reason for never using this practice again is the advice freely, and wrongly, given by their receptionist, who should not be allowed to do so. She is the receptionist and not a vet. Bit like a GP receptionist doing the same thing. I am not speaking about the younger receptionist but the older one. It really is very much out of order. So a nearby vets practice will now be getting my custom.”
“Poorly cat!! 1st vet gave anti-inflammatory injection. Poorly cat again!!! 2nd vet gave very uncomfortable cat prod and a poke. Suggested blood test to check liver/kidneys etc etc etc. Being told price £185 I advised I only get £200 a week so not paying £185 for blood test to come back day after. Can go external! Price - £84.00 comes back day after tomorrow. What a difference a day makes, 24 little hours! Vet had audacity to direct me to PDSA (cant do that I'm not on benefits), or, like most people have Pet Insurance (that got stopped when it went up to £400 a year for dog and 2 cats).... but I feel that they simply have a licence to print money knowing that the Pet Insurance is going to pay whatever their extortionate costs are. This stops people from getting animals and am sure will cause un-necessary suffering if owners are not able to afford such inflated costs.”
