“We had a horrible experience with vets4pets to day our little rescue cat hasn't eaten in around 4 days so we booked an appointment to see a vet as we "HAD" their complete care plan, we were late to the appointment by 10 minutes due to a car accident (Nothing we can do to control this) we were greeted by a lovely girl on reception. basically we got there let the girl know we were sorry that we arrived late all was okay then the vet told her there was an emergency and she let us know we would be waiting a while, we were absolutely fine with this and waited just under one hour. The vet then came to us and told us that we would have to wait on a cancelation if there would be one and that it wasn't his problem we were late and the excuse is "here or there" he was very rude about this and when we questioned why we had been left sitting for almost an hour he turned on his heels and walked away from us. extremely unprofessional and unacceptable will never be back to vets4pets. (The woman that was on reception was very nice to us and seemed blown away by the vets behaviour, she couldn't apologise enough)”
“Seems to be all about money. Had an issue with complete care, cancelled that. Within days the practice was on the phone demanding money was owed. Didnt seem to care about anything only getting money. A day or two later I received a letter (dated the day of the phone call) demanding the money and reminding me of my agreement to pay. Wont be back and wont be recommended by me to anyone in the future.
Rather give my money to a practice that cares about my animals than the amount of £s that reaches their bank account.
Wish I'd read other reviews before going and spending what I did.”
“Well what can i say? I intended to do this for some time, and am surprised at the amount of negative reviews I came across on trust pilot. Thought I might be one of but a few. Seems I was wrong. Won't go into all that much detail. I write about the Dover branch. I can confirm the rip off prices and the seeming lack of any clear understanding of what was wrong with my cat. Administered antibiotic drugs that were controversial and not used by many vets at all. I could go on. I finally managed to bring my kitty back to health on my own and some serious and sound research/advice. My main reason for never using this practice again is the advice freely, and wrongly, given by their receptionist, who should not be allowed to do so. She is the receptionist and not a vet. Bit like a GP receptionist doing the same thing. I am not speaking about the younger receptionist but the older one. It really is very much out of order. So a nearby vets practice will now be getting my custom.”
“Poorly cat!! 1st vet gave anti-inflammatory injection. Poorly cat again!!! 2nd vet gave very uncomfortable cat prod and a poke. Suggested blood test to check liver/kidneys etc etc etc. Being told price £185 I advised I only get £200 a week so not paying £185 for blood test to come back day after. Can go external! Price - £84.00 comes back day after tomorrow. What a difference a day makes, 24 little hours! Vet had audacity to direct me to PDSA (cant do that I'm not on benefits), or, like most people have Pet Insurance (that got stopped when it went up to £400 a year for dog and 2 cats).... but I feel that they simply have a licence to print money knowing that the Pet Insurance is going to pay whatever their extortionate costs are. This stops people from getting animals and am sure will cause un-necessary suffering if owners are not able to afford such inflated costs.”
