My order took quite a long time but was truly worth the wait. As a consolation, I was given a little discount in my price for the inconvenience of having to wait longer. This was actually a gift for my grandson (we have them in our home and he loved it so I got him one for his bathroom), who’s birthday was in June. He had to wait until September to get it. You can buy this product locally at Home Depot, but it is not the same model and does not have the same features. It is slightly less expensive. Costco also had a Toto brand washlet at their warehouses but it too did not include all the features as the one we purchased. Your staff sent me updates as to when it was being shipped and also I received a delivery receipt; all very helpful. I would definitely purchase this washlet from your firm again.