“Through the pandemic it was very difficult to get a bidet. I waited for over a month with Amazon to no avail and then I found Vevano. Their service was immediate and almost $100 less than Amazon's price for the same exact product. I love my bidet. It was very easy to install and makes you feel as clean as a daisy. When you've been to Europe many times, you wonder why we don't actually do this in the states. But Now you Can!!! Thanks Vevano for a great product with many wonderful features. .....Julia Diorio”
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reach out to customer services
Email: supportdesk@ net fxd. com
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“I ordered a table and paid over 800 dollars for it but never received it. Vevano stole my money. I have a receipt yet it never shipped. They do not answer phones and emails bounce back. I have filed a fraud report and a police report, BBB complaint and Consumer Protection report.”
“scam company. Ripped me off . I ordered a table for over 800 dollars. Never delivered. Company went out of business. Was unable to get my money back.”
“Purchased a tub and they sent wrong drain side. Because it was past 90 days new construction was ready for install they would not exchange or refund tub. All we requested was trade out for the error they made in sending wrong tub. We also contacted Kohler directly to explain and they wont take or exchange tub either. So we are out $1400 for a tub that isnt able to be installed!!! While i understand the return policy is 90 days and we realized the mishap at 93 days, almost 2 months from date of purchase before the order arrived was counted in their 90 days! Plus the order mistake was their fault yet they will nor exchange when they still have the correct product in stock.”
“Do not order from here! I ordered a bidet about a month ago, sent 2 emails without a response back, product says in stock and ships 1-2 days well here we are a month later no word and out 480 bucks.”
“DO NOT ORDER FROM HERE! This company is the worst, I do not recommend buying anything from them. We purchased a very expensive mirror for a client and the item has been sent late and on top of that we received the wrong product. We are trying to get a full refund now, but we are struggling to get a response from them. It has been a month and we have been leaving voice messages, sending emails, and left messages on the chat room almost everyday. Very frustrating, they are a complete scam!”
“Vevano was fully up to my expectations regarding an expensive garden tub I purchased. The tub, shipping, and interactions with staff were all above my expectations. The staff was professional, polite, and honest. They helped me deal with a particularly difficult (& expensive) product & shipping issue and resolved it to my satisfaction. They were responsive to all my calls and email questions. I highly recommend Vevano!”
“I only discovered Vevano during our latest renovation, and I have been so impressed. This company does what it says and delivers promptly. When I had two problems, customer service was incredibly helpful and very courteous and caring. They went above and beyond to help with my problem each time and acted very quickly. I cannot recommend this company enough. I have already recommended them to several friends and professionals I am working with.”
“Purchased a 1.2 gal /flush Toto and soft close lid. The bottom of the bowel was severely damaged when I opened it (broke in 8-10 pieces ) Emailed Vevano late Friday evening , with pictures. They responded Sunday afternoon, asking if I wanted a refund , or a replacement. Requested a replacement bottom, as the tank and lid where in good condition. They followed up literally daily with updates, thanking me for my patience . The replacement bowel arrived Thursday afternoon, in excellent conditions. Responded how impressed I was the way the situation was handled . The damage was obviously done in transit (UPS ) . Am completely satisfied the way the handle the entire situation. Would highly recommend them. They know how to do customer service, and their price was very competitive .”
“Sammy was so easy to deal with and really went out of his way to make sure I not only got the best price, but the best experience. I was so happy with the order and product, that I called a few weeks later and ordered that same thing for my other bathroom.”
“The product I ordered was listed as ready to ship, when I did not get a shipping notification after 3 or 5 days I called and was informed it was out of stock. I reordered and was reassured it would arrive before I let for an overseas trip 6 business days later. It did not and when I requested a later delivery I was told i would be able to organize this with the delivery driver. This was possible but the driver informed me I would be charged a $50 a day storage fee. I managed to get someone to receive the order and asked for an as late as possible delivery in the 12-4pm window. It arrived pretty much bang on 12pm and there was no one to receive it or check for damage. It was just left on the driveway.
The product itself arrived undamaged and is what we expected.”
“Outstanding customer service!
Vevano went above and beyond to ensure my satisfaction with the sink I ordered. Product was dented from shipping and Vevano was quick to assist with resolving. Highly recommend Vevano!”
“Customer Service is outstanding . . . Ty Warner went beyond our expectations with helping us get the exact bathtub we wanted that was unavailable anywhere else!”
“The product would be more helpful to me if I could get the stronger jet into the wand. I've tried to pull out the moderate jet that came installed, but can't seem to do it.”
“I placed a recent order for 2 toilets for my bathroom remodel. Vevano had the lowest price of any competitors BY FAR! I was shocked at the price I paid. I thought there had to be a catch. However, my 2 toilets were delivered on time and and in pristine condition. I also want to mention that many of their competitors were out of stock of the particular toilets that I wanted and I was able to place the order and have them delivered within just a few days. Without a doubt, I will be placing more orders through Vevano!”
“The products were the same as available anywhere else so no issue with the products. Shipping, lack of communication around shipping delays and an error on your web site regarding a product description will prevent me from ordering from Vevano again.”
