I don’t trust Viagogo. They are a scammer, 3rd party , fraudulent company. I purchased tickets and parking passes for a Grand Prix race in Monza. I was informed that my tickets (537 euro each for seated tickets near the straightaway ) would be sent to me no later than 0515 on the day of the event. At 0648 ( this morning) I still hadn’t received my tickets. I contacted viagogo and they said the seller couldn’t deliver the tickets to me but replacement tickets at would be the same or better and would be sent to me. I did not see where these ticket locations were in order to make a decision about the new ticket replacement order. I received a ‘review new tickets’ email and assumed by clicking on ‘ok’ that I would have great seats, as per the email said. I ended up getting 100 euro tickets with no location or seating, only to walk around on the inside of the track. What a scam. Better tickets!!??? No!! I was told that I couldn’t receive a refund because I had accepted the replacements. How on earth would I have known these replacements were bogus before I clicked accept. I am having my credit card company dispute and get a refund from this fraudulent company. Recommend never buying anything on this joke of a website. ‘A very disappointed customer’.