Viagogo Reviews

Name: Viagogo
Rating: 1.30

1.3 Rating 10 Reviews

10 %

of reviewers recommend Viagogo

1.3

Based on 10 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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Joe

Viagogo 1 star review on 23rd March 2025

Anonymous

Anonymous // 01/01/2019

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“This has been one of the most stressful and disappointing experiences I’ve ever had with any online service. I bought a ticket for Guns N' Roses WEEKS ago, paid in full the moment it was released, and to this day — just days before the event — I still haven’t received my ticket. What’s worse? Viagogo never clearly mentioned during the purchase that I’d have to wait until the same day of the event to get my ticket. That’s completely irresponsible and misleading. I don’t live in Abu Dhabi — I have to book flights and accommodation, but how am I supposed to do that with no ticket in hand? They’ve left me in a state of uncertainty, unable to plan anything, worried that I’ll lose hundreds of dollars and miss an event I’ve been excited about for months. Their customer support is cold and robotic, just repeating policies without offering any real help. And the worst part? If the ticket doesn’t show up on the event day, it’s too late. You get a refund but miss the entire event — who covers my travel, hotel, and emotional distress? No one. This is beyond unprofessional — it’s irresponsible, inconsiderate, and completely unacceptable. I wouldn’t recommend Viagogo to anyone. Avoid them at all costs if you care about your plans, your money, or your peace of mind. They’ve ruined what should have been a great experience. Never again.”

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Posted 2 weeks ago

“If I could leave 0 stars, I would. Terrible experience with Viagogo, will not use again. Purchased soccer tix with Viagogo - they were still not emailed 2 days before the match (though claimed they would email 3 days before). When I attempted to contact them, the 3 hyperlinks on the confirmation email (resell tix here; contact us; and support) sent me to either a “too many https redirects” or “page not found”. There was no contact # or emailed listed. I ended up purchasing another set of tix directly from the soccer club. 1 day later, the Viagogo tix appeared on the soccer club account, but I had no way to contact them to request reimbursement. I finally stumbled across a contact # a few days after the game, but customer support not only said I couldn’t get my $ back because the game had passed, but also was very unhelpful and uninterested in the “IT problem” of the broken hyperlinks and no clear way to get ahold of them. Viagogo is a scam. Beware.”

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Posted 1 month ago

“Too costly”

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Posted 1 month ago

“I was able to recover my money with the help of. Francis*Olivia*771*@*gmail*com”

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Posted 2 months ago

“I bough3 tickets for bull fight. The price is 90 Euro each, supposed to be the best seat, but actually it is the poorest location, last roll in the stadium. The ticket is not what the price should be. The seller definitely is cheating. Do not use it.”

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Posted 2 months ago

“Title: Sold Me Fake Tickets – No Help, No Refund! I had a terrible experience with Viagogo. I purchased tickets for Zhou Shen’s concert (Order #556281416) scheduled for April 12, 2025. After paying a high price, I later found out that the tickets I received were fake and do not exist. I contacted Viagogo’s customer service multiple times to request a refund, but their responses were robotic and completely ignored the fact that I was sold fraudulent tickets. They simply repeated that all sales are final, even when the product they provided was clearly not legitimate. This is unacceptable. As a customer, I expected Viagogo to verify the legitimacy of tickets sold on their platform. Instead, I was scammed and left with no valid tickets and no refund. I urge everyone to be extremely cautious when using Viagogo. Based on my experience, they do not take responsibility for fake tickets and offer no real customer support when things go wrong. I will be reporting this issue to consumer protection agencies and will never use this platform again.”

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Posted 2 months ago

“Viagogo took our money and ten days later no tickets. We had to chase them for a refund on the day of the event. Viagogo borders on unscrupulous and lacks all integrity. They are a complete joke - never again!”

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Posted 3 months ago

“Viagogo used UPS to deliver my tickets. The tickets never arrived. In numerous attempts to investigate with UPS, they clearly pointed at the sender as their only legit point of contract to trigger investigations or respond to with according results. After a total of 15 calls and 8 supervisor escaltions with Viagogo's support, they sit on a "UPS tracking says it has been delivered" and don't comply to do anything from their end, not even triggering the investigation at UPS. I am lost in the void of UPS not regarding me as a respected customer and Viagogo giving a literal shizz about whether I even got my order. Unbelievable.”

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Posted 4 months ago

“SCAM! Absolutely disappointed with my recent experience. I purchased three tickets for Dave Chappelle's show in London on December 2nd, intending it to be a reunion and celebration for three cousins. However, we only received one ticket. After contacting Viagogo customer support and explaining the situation, including the additional expenses for our flight, their response was completely unhelpful and they just ignored our complaint! The tickets cost £255 each,therefore £765.00 which is a significant amount, and the lack of support from their customer service is unacceptable. I will personally reach out to Dave Chappelle to share my experience with him as well. I will never use Viagogo again and strongly advise others to avoid this company as well!”

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Posted 5 months ago

“Bought tickets at the last moment at face value, received them quickly and enjoyed the concert.”

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Posted 6 months ago

Viagogo is rated 1.3 based on 10 reviews