Viagogo Reviews

Name: Viagogo
Rating: 1.20

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll never use Viagogo again,totally RIP off well over charged for tickets,they are basically ticket toutes”

Helpful Report

Posted 4 years ago

“I'm giving 3 starts, because I'm not supporting Viagogo in this what they are doing, but fortunately I had good experience and everything was without problems. For example, I bought 2 Post Malone tickets 2 days ago. Post Malone had concert yesterday in Copenhagen, so I bought it only one day before the concert. The FIRST problem is that they used the common tactic, how to persuade the customer to buy the ticket. U can find that system on the internet. Firstly they show you really good price for the ticket, they say that there is only few tickets left (1 in my case), they show you the fake timer of you reservation (so take your time, there is no real timer :) ), then they ask for your personal information included your credit card number and so on, and in the very last step, they show you the final price, that includes high handling and booking fees, usually 20-30% of the price of the ticket. BUT, that's not a SCAM, that's not a fraud. It's only because people are naive and inattentive. I knew that this ticket is not the last one, that I have no timer and that there will be high fees, however, I still bought tickets under the real price. Real price was 650kr (88€), ticket price on viagogo was 395kr (53€), fees were approximately 30% so total price was 512kr (68€). So I still bought tickets under their value. The SECOND problem, is when people order tickets to their home, to their address and don't order E-Ticket. Don't do that, there is a chance that these tickets won't arrive to your address :). My e-tickets came to my email few minutes after purchase. Here comes the THIRD and BIGGEST problem. These tickets are valid, however, they can be sold more than once, respectively the seller that sold this ticket through Viagogo, can go the event as well. That's why it's really risky to buy tickets from resellers. This applies only for tickets where information and code are not changing by reselling. However, they can't be used more than once. That means, that there is a CHANCE, that you won't be able to entry, because this tickets was already used. So if you want to limit this chance, the best way is to be there first :). We had seating tickets, that means, normally, people don't rush to the venue. They can come 15 minutes before the concerts, and they will still have their seating place. So we were 1 hour before the opening of doors at the entry. We made sure that we are first there, and we successfully got inside. I'm also sad for people that maybe had the same tickets as ours of course, but they chose to buy through viagogo, their duty was to check the reviews of Viagogo and to find out that it's risky. We knew the risk. I'm not happy with the way that Viagogo works, but it's NOT a SCAM, everything is legit, because Viagogo is only reseller, that's why this website is still running and selling :). The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed. To sum up, I DON'T recommend buying tickets from this website. Try to find another way, It's risky and misleading. However, if you know the risk, and their misleading tactics, you can try :).”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“My daughter bought 2 tickets for Kevin Bridges is Aberdeen for a special Birthday present for a special birthday paid £175 thinking would be fabulous seats and when they arrived tickets valued £25 extra cost £28 . Con merchants or not ? Never use these these fraudulent merchants. Be warned .”

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Posted 5 years ago

“I purchased a ticket to Metallica concert via viagogo but the ticket arrived with the previous owner name on it. I was not admitted to the venue and spent an hour in the queue to get another ticket. To remain fair - viaga returned the money very quickly and also gave a voucher for the same amount to spend on their website (which possibly will get me to more troubles)”

Helpful Report

Posted 6 years ago

Viagogo is rated 1.2 based on 646 reviews