Viagogo Reviews

Name: Viagogo
Rating: 1.20

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

Visit Website

Write Your review

Tell us how Viagogo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company , no customer service backup if anything is not as it should be in fact the Viagogo representive put the phone down on the ticket master girl who was trying to help me will never engage in this company again”

Helpful Report

Posted 4 years ago

“I order football tickets to a game in Berlin on viagogo. I was traveling from California; I bought the tickets three weeks before I left. On the site they give you the option to have the tickets delivered to your your home address on the last day you can retrieve them there and if they cannot arrive before you travel to the game the tickets can be shipped to the second address they let you enter, which is the travel address. In the end my tickets arrived to my home address 7 days after the last day I said I could retrieve them there. I then had to pay for the tickets to be mailed to the correct travel address in Europe. They didn't arrive on time. I missed the game. It was a big disappointment and waste of money buying tickets from Viagogo.”

Helpful Report

Posted 5 years ago

“You don't think a barrier is a obstruction”

Helpful Report

Posted 5 years ago

“Be very careful if you are Disabled, Elderly, Unable to walk far or Have young children.. I would love to give a higher score, after such a great night at the O2 last night. Brilliant seats- great view. Unfortunately, it could have been so much better for the following reasons. Firstly, I booked the tickets & paid way over the odds for them. This included a high delivery charge. I knew this was the case, but as it was a last minute decision, I decided to accept the £50 add-on for two £43 tickets. Eye-watering add-on I know. The day I was due to receive them I got an email saying they weren't available any more. And was told it was too late for delivery so they would need picking up. I wasn't concerned by this, especially knowing we had just bagged ourselves much better seats. I assumed this would be from a ticket office in the Arena. I started to do some research and discovered some people were happy enough, as the pickup point was around the corner, but most were desperately unhappy. I contacted Viagogo and asked where our pickup point was and then learned it was all the way in Soho. I phoned & spoke to a sympathetic person, who was not English, so I assume didn't know the locations, who could not appreciate fully how much of an effort this was. We were travelling nearly 4 hrs to the venue already and didn't want another journey on top. I couldn't resolve the problem. Our second problem then was we had to travel 4 hrs, park up and pay an additional cost for tube tickets into London. It took us nearly 1 hr to find the place (after a long walk from the tube station in London). Horror stories online told of people waiting hrs outside the postbox place, with a short window of time before the event. Fortunately, the guy there said it was never ever normally like this (we were the only ones picking up when the limited 2 hr slot time opened). He said it was normal for people to be queuing down the street. We then had the long trek back to Westminster, to get back on the tube for the Arena. We had great seats, and for that we were thankful, but the other inconvenience was not acceptable. It was only because we are able- bodied, fit adults, without children that we managed this. It is absolutely ridiculous that people have to travel so far for the tickets. This may be acceptable for people who live in London, but for the majority of Britain it isn't. I gave 2 stars because the tickets were great but the extra inconvenience deserves only 1 star. It would have been a minus if it had been raining & there was a big queue, resulting in us missing the start of the concert, as has happened to lots of poor people. I never even questioned the huge price markup. If I ever need to buy from a resale company again I will think very carefully about who I buy from. Buyer Beware...”

Helpful Report

Posted 5 years ago

“I've brought tickets but I don't know if I should trust them due to the comments that have been made about the website.”

Helpful Report

Posted 5 years ago

Viagogo is rated 1.2 based on 646 reviews