Viagogo Reviews

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Got a Question?

Ask a question regarding Viagogo

What's your name?

What's your email adress?

how do i get replacement parts for a dog stroller? I need the part that holds the front wheel on,

Helpful Report

Asked by Stan Kessler (5 months ago)

I am worried that I wont get my refund after reading many reviews, I want to know what my chances of receiving my refund, after Viagogo didnt come through with our tickets right before the event, thankyou

Helpful Report

Asked by Renae Ballandis (1 year ago)

I have another name on my tickets not mine I rang to ask about this and was told to get to show early because viagogo would have sold same tickets over again so may not get it is this correct

2 Helpful Report

Asked by Dawn (4 years ago)

I have bought Tickets from this company for a Kiefer Sutherland concert in Paris double the price that they should be I have received e-tickets straight away. are these legitimate tickets I see some have had e tickets refused entry on.

Helpful Report

Asked by Andrea Schuurmanb (4 years ago)

Tickets for rod stewart 1st June paid £200 really special day for us , getting really bad reports about the company, when are the tickets arriving please . If there not we have a hotel room already booked be some serious questions which will need to be answered

Helpful Report

Asked by David Nicholson (5 years ago)

Still waiting our tickets have yours arrived

Helpful Report

Answered by Suzanne (4 years ago)

Did anyone else get a different name on their tickets but had no problem gaining admittance?

Helpful Report

Asked by Jo (5 years ago)

My tickets were flagged at the entry and we were taken to one side to review the resellers list and my tickets were under a different name, but no issues really other than a nail biting 5 mins considering I paid over £500 for 2 tickets. Had tickets for another concert 2 months ago and everything was fine.

Helpful Report

Answered by David Ellener (4 years ago)

Bought tickets for next year, when will the payment be taken from my account?

Helpful Report

Asked by Sally (5 years ago)

Have bought very overpriced George Ezra Tickets for 8th March at Leeds, have been told we have to collect tickets at O2 on the night.....very worried to say the least

Helpful Report

Asked by Fiona H (5 years ago)

Why have my seats been cancelled day before event? We paid in November and got seat confirmation.ABSOLUTEKY FURIOUS

Helpful Report

Asked by Jacqui macfarlane (5 years ago)

Are tickets that are directly in front of one another on separate rows classed as being sold together or do I need to list them separately for sale? Thank you Rob

Helpful Report

Asked by Rob miller (5 years ago)

OMG after reading the Viagogo reviews I am worried now about my tickets I bought to see Bon jovi 23 June 2018. I should of read the reviews first. What shall I do now ?

Helpful Report

Asked by Snowy Wong (5 years ago)

When will I get my 4 tickets

2 Helpful Report

Answered by Mary Reid (4 years ago)

need my tickets as on 19 oct 2018 iam going to u2 in Manchester and have not yet received them

Helpful Report

Asked by mark sinkinson (5 years ago)

hello, ive just booked tickets to go see wales vs Australia. i had a email to comfirm my payment and the right amount of money has gone out of my back account. my tickets should arrive a week before the match. how reliable is this company for actually having the tickets?

Helpful Report

Asked by lou (5 years ago)

After reading the reviews, I am concerned. Just purchased tickets for a concert and I'm panicking that I'll be denied entry due to the tickets that I have purchased. How likely is this to happen? And has this happened to anyone?

Helpful Report

Asked by Mandy (5 years ago)

I am concerned that I have purchased tickets for abs and Australia Test match on 25th August and I don't get the tickets until a few days to prior to the actual game. Why cant I get those emailed within in a day or so of having paid for them. You can call me on 0274575008 NZ. My confirmation number 17619421

Helpful Report

Asked by Paul Myers (5 years ago)

Has anyone bought tickets from Viagogo and then been refused entry to the event / concert? We have received tickets through the post and know we have been massively ripped off but now the worry is if we turn up to the concert that we won't get in or we will be asked to pay more

Helpful Report

Asked by Kate (5 years ago)

Hi I have bought two tickets to the rolling stones for the 9th of June from viagogo, are they valid.

Helpful Report

Asked by Peter thomson (5 years ago)

why are Viagogo still selling tickets and allowed to rip people off endlessly

Helpful Report

Asked by Lisbet (5 years ago)

Steer clear of this company, I got ripped off last February for the petshop boys, Viagogo lied and lied saying I would get my tickets and I didn't get them. Viagogo staff will be on their bikes in the Swiss Alps spending everyone's money.

Helpful Report

Answered by j watt (5 years ago)

has anyone sold a ticket? and have to recieved your money?

Helpful Report

Asked by Sarah (5 years ago)

Hello, I have bought a ticket for the Rolling Stones Concert for the 25th May, when can i expect it in the post. ? order confirmation no 15967982. Many thanks

Helpful Report

Asked by Tish Hutchinson-Wraighte (5 years ago)

Hi - I've ordered tickets through Viagogo and as much as I was annoyed that they added VAT and other charges late in the payment process, I still accepted this went through to complete. In the main, are people getting valid tickets, but obviously paying more than they'd want to - or are invalid tickets rife from this company ? Any help appreciated, to either calm my nervousness that I'll turn up and won't get in, but if the tickets are fine for admission, then I just have to come to terms with the price paid - which hopefully the concert concerned will make up for! :-) Any thoughts/comments appreciated.

Helpful Report

Asked by Paul (6 years ago)

i either want my money back or change the name on the tickets

Helpful Report

Asked by karen mulkeirins (6 years ago)

hi i bought 3 tickets from viagogo last thursday for the radio 1 biggest weekend here in swansea for the 26th of may. Only thing is now after reading all the bad reviews viagogo has gotten i feel like i've been ripped off. i'm worrying now because viagogo say i won't be able to collect my tickets till the day of the event from the seller which is a red flag to me now. And i'm assuming these tickets are fake and that's if i receive any and if anyone will be at the pick up location to give them to me. Cause on the instructions given i have to pick them up from a viagogo pick up location here in swansea. Also it says we will be accompanied by the seller to gain entry into the event. any suggestions shall i go and see what happens or not ?

Helpful Report

Asked by Pedro Barros (6 years ago)

Dear Sirs I purchased the tickets below on 1 May 2017 ie 3 to see Queen and Adam Lambert at the O2 on 12 December 2017. I paid £545.95 in total. However, one of the ticket holders has asked me to query this as the price on the tickets ie £79 + £1.75 + £10 = £90.75. This x 3 = £272.25. The price we were charged is equal to double this. Is this a mistake or are we being charged twice on purpose. If this is the case surely the tickets should reflect this. Please enlighten me. Yours faithfully Elaine Ham

Helpful Report

Asked by Elaine Ham (6 years ago)

I WANT MY MONEY BACK NOW.

Helpful Report

Asked by valerie QUIN (6 years ago)

so does everyone else. Swiss crooks, They have to be put down ASAP!

1 Helpful Report

Answered by Cilmara (5 years ago)

wrong name on my tickets?/ why is this and how do i get it fixed

Helpful Report

Asked by JOHN CONVERY (6 years ago)

I have just booked 2 tickets for Andre Rieu in Vienna 02.06.18. I am seeing a lot of negative reviews regarding the validity of the tickets. I have ordered actual tickets, not emailed bar codes. Should I anticipate any issues at the venue. I have spent £700 on airfares and hotels to be able to attend this concert with my wife. Thank you.

Helpful Report

Asked by Kevin Marshall (6 years ago)

13346469 indicate that your order 13346469 with tracking number 1ZX0565R6898394085 indicate that your order 13346469 with tracking number 1ZX0565R6898394085 £425.00 12, Barham Road, London, SW20 0ET MasterCard xxxxxxxxxxxx 4507 Halifax

Helpful Report

Asked by Marie Louise Windeler13346469 (6 years ago)

they charged me 3 1/2 times the face value of groves v eubanks £150 + £13 70 fees x 2 tickets = £327.40 total they charged me £557.20

Helpful Report

Asked by norman duddy (6 years ago)

Why am I charged twice for postage and booking fee for two tickets? Do you not process them at the same time and also post them out in one envelope. So what charge twice

Helpful Report

Asked by Clare Underwood (6 years ago)

Ordered 4 ticketsfor queen in Birmingham on 16th Dec can you tell me when we are going to get them please worrying now as we paid £520 for them Thanks

Helpful Report

Asked by Nigel Adams (6 years ago)

is this a good company to buy tickets?

Helpful Report

Asked by Marsha (6 years ago)

No they are rip off merchants so avoid them at all costs

2 Helpful Report

Answered by 2peasinapod (6 years ago)

Hi everybody ! I'm from VietNam . I buy 2 tickets for Big Bang Last Dance concert in Seoul 2017 . I worry about they don't ship my tickets. So what can i do ?? Anybody help me , i need the answer!!!

Helpful Report

Asked by Lê Mỹ Xuân (6 years ago)

Hi, I have purchased 2 tickets for Kevin Bridges that we’re £55 each... but yet I have been charged £157. Has this happened to other people??? Has anyone gotten a refund back.. I’ve emailed them waiting for a response!!

Helpful Report

Asked by Lucy Stevens (6 years ago)

Has anyone purchased tickets and got a refund? I purchased 2 tickets that were £55 each for Kevin Bridges and it’s charged me £157.. very sly with the delivery charge and booking fee. Anyone else had this problem and gotten their money back?? Thanks

Helpful Report

Asked by Lucy Stevens (6 years ago)

Just received my tickets £22 each!!!!! I was charged over £120 !!! I'm reporting to trading standards and tv, impossible to get through to viagogo .This company needs to stop, absolutely disgusting .

Helpful Report

Asked by Andrew Macgregor (6 years ago)

How come trading standards haven't shut them down ?

Helpful Report

Asked by Philippa (6 years ago)

where are my tickets ?? you have given me a tracking number and status is delivered but not to me or my name not even in london ! you have given me a false tracking number I will be taking this further This is fraud i need to be contacted ASAP

Helpful Report

Asked by Dawn Horgam (6 years ago)

What is the best phone number to contact this company

Helpful Report

Asked by Chris Muirhead (6 years ago)

after reading your very poor reviews , I have great concerns on the tickets I have just purchased , I am flying to perth in OZ in march to visit my son and I have purchased 4 edd sheran tickets , what guarantee have I got I will get these