Viagogo Reviews

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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How do I contact Viagogo?

Helpful Report

(3 months ago)

You can contact Viagogo by Email, Telephone and Live Chat.

Helpful Report

(3 months ago)

72.73%

Industry Average

“ We had good service from Viagogo. We were included in a customers 7 ticket order for Paul McCartney’s Green Bay concert. Each email was followed up as stated. Tickets were genuine when scanned. No other ticket holders were in our seats ( as a previous complaint).... ”

- Anonymous

“ The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed. ”

- Tomas Soltes

Viagogo Reviews

Customer Service - Good