Viagogo Reviews

1.2 Rating 647 Reviews
A-
Happiness Grade
A-

Customer Service - Good

80.00%
Industry Average
I had an issue with a purchased ticket and the Customer Service provided me an excellent service. They solved the problem promptly and kept communicating each step by step of the situation. Great experience!
posted 11 months ago - Sammara
Got last minute Peter kay Glasgow tickets e tickets came the next day very good service 👌
posted 1 year ago - Carolyn price
absolutely no problem with this operator. The prices were high but its what you get if you miss out, they arrived exactly on time without hassle and great correspondence. From what I read I seem to be the lucky one although complaints about price are redundant, you can see how much from the gecko..if I was to compliant it would be about service but I can only say it was excellent.
posted 4 years ago - Anonymous
We had good service from Viagogo. We were included in a customers 7 ticket order for Paul McCartney’s Green Bay concert. Each email was followed up as stated. Tickets were genuine when scanned. No other ticket holders were in our seats ( as a previous complaint)....
posted 4 years ago - Anonymous
The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed.
posted 5 years ago - Tomas Soltes
The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed.
posted 5 years ago - Tomas Soltes
I booked tickets for a World Cup match through Viagogo and couldn't be happier with their service.
posted 5 years ago - JP
Yes I did pay a bit more then the face value of the ticket but I got good tickets and I was happy to go to an event for which there were no other tickets at the time. Yes their customer service is mostly pre-written reply's but someone actually did call me about a problem I had and so I am happy with the service I received.
posted 6 years ago - Anonymous
Great service no problems straight forward easy system
posted 7 years ago -