We booked a tour from Cancun to Tulum. Our shuttle driver never picked us up. When I called customer service, they said we were “no show” for pickup. We were out there at 7AM for a 7:15 pickup. Not once did a shuttle driver ask for my name like 99% of the other shuttle drivers. Apparently they expected us to approach them and ask each shuttle driver if they were there for us. No phone call, nothing. When I called they refused a refund because they said we were a no show although it was them who didn’t express due regard. They then tried to charge me to reschedule. No thanks! Feels scammy, I don’t recommend.