Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

“Cancelled our excursion without notifying us. We were left with no excursion. Never book through this consolidator again.”

Helpful Report

Posted 1 week ago

“We did the golf cart tour around Rome. It was a great way to see every sight in the city and we were able to stop at the major sites for photo ops. Our guide, Alex was AMAZING!! He was very knowledgeable, entertaining and made the experience a great one. Highly recommend asking for Alex!!”

Helpful Report

Posted 2 weeks ago

“A Viator foi uma grande decepção. Comprei ingressos para o Coliseu com Arena em Roma para a minha família com cerca de 10 dias de antecedência para garantir nossa entrada pois a compra de véspera no site oficial é realmente complicada. Saibam que o valor é super inflacionado, cerca de 3x o quanto pagaria na bilheteria oficial. Com três dias do agendamento, tudo certo, e-mail confirmando “os bilhetes”. Não caiam nessa, os bilhetes de verdade só são entregues 30 minutos antes do horário agendado num ponto de encontro determinado por alguma operadora local. Dois dias antes, a surpresa: recebi um e-mail dizendo que eles tiveram “problemas no sistema” e que nossos bilhetes estavam cancelados, dando opções esdrúxulas em outros dias que sequer estaríamos em Roma. Fizemos contato com a operadora local, insisti que era um total absurdo o que eles estavam fazendo, pois seria impossível conseguir ingressos na antevéspera do dia agendado. De forma grosseira e indiferente finalizaram a conversa dizendo que eu deveria procurar a Viator. Simples assim. A Viator me mandou um email confirmando o cancelamento, propondo o reembolso e pronto. Aprendizado: a Viator é uma plataforma que terceiriza a aquisição de bilhetes por operadoras locais. Elas compram na oficial do Coliseu e revendem como num leilão, pois é possível mudar o nome do bilhete uma vez até o uso do mesmo…(sim, ele é pessoal e conferido na entrada com passaporte) e aí acontecem os “cancelamentos” por “problemas no sistema”… enfim, NÃO CAIAM NESSA! Você compra e paga na Viator, eles te terceirizam para a operadora local que, quando não entrega o acordado, joga a responsabilidade para a Viator, que não é operacional, e responsabiliza a operadora terceirizada. Você fica na mão, sem bilhete na véspera, com chance mínima de conseguir e com uma proposta de reembolso. Dica: se vier para a Itália, tente comprar seus ingressos com meses de antecedência nas bilheterias oficiais, super difícil conseguir de véspera. Não conseguiu? Há três destinos: 1. Sorte absoluta de conseguir comprar online de véspera nos sites oficiais (foi o que aconteceu com a gente no Coliseu, Panteão e Fontana di Trevi); 2. Filas gigantes nas bilheterias dos locais (aconteceu com a gente no museu do Vaticano) com grande risco de não haver bilhetes; 3. Recorrer a essas intermediadoras como a Viator que inflacionam brutalmente o valor (leilão mesmo), correndo o risco de ter seu ingresso cancelado de véspera e não conseguir conhecer o que você gostaria.”

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Posted 2 weeks ago

“I'm sorry to say but my experience with Viator was horrible! Besides the fact that the entrance tickets to Lindt Home of Chocooate cost three times more than the official price, getting the tickets (qr) is so cumbersome and time-consuming that it makes you so nervous that you want to give up! I absolutely do not recommend it!!”

Helpful Report

Posted 1 month ago

“booked a tower of London trip with them for April 1st at 2pm when I paid booking was March 32st at9am I contacted them the service was terrible said can't change i phoned tower of London site up said this was totally untrue I hav3 not had any reply of them waste of 66 quid AVOID”

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Posted 1 month ago

“Booked a car service from Incheon airport in Seoul to our hotel. Driver never showed up and we had to scramble to find our own transportation. Very frustrating.”

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Posted 1 month ago

“Only gave one star because I had to. Terrible customer service. Will not give you a refund even if it’s the staff fault. They will ask for proof, than say their doing an investigation and still respond saying their not going to refund you.”

Helpful Report

Posted 1 month ago

“As a supplier i would like to say that VIATOR SUPPORT TEAM is the worst thing ever in my business career. Viator has paid a support company in India or other asian country that handles all requests and except for the fact that they are stupid, they don't understand anything and speak like robots. Bravo VIATOR!!!”

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Posted 1 month ago

“I was in Nashville and booked a tour that included visiting the Grande Ole opry , Music row and the major sites to see in Nashville. When the Driver was late to pick us up, I contacted Viator and they provided the contact information for the Vendor of the tour. When I spoke with them I learned that THEY WERENT RUNNING TOURS THAT MONTH!!!!!! They don't do tours in the winter and Viator knew this. I was unable to see the sites I booked as tickets weren't available with such late notice. I got an I'm sorry from Viator and nothing else. If I had cancelled I would have lost all fees paid. They screw up and say I'm sorry with absolutely no recourse. try booking directly from the vendors. much better off”

Helpful Report

Posted 1 month ago

“Viator is not the middleman that makes it easier, better to just go directly to the local company. I booked a Venice tour through Viator. While traveling in Italy, I was notified that the tour was canceled due to low sign ups. Viator offered an alternative tour, that was smaller than we originally booked, but I was fine with it. I asked for an updated voucher with details and relied on the Viator app for the correct information. The voucher in the app updated the price but not the tour time. I depended on the Viator app for the updated info since that’s where I booked it, but the time was never updated. So I showed up at the original time, and then missed the tour because of incorrect information. And now Viator refuses to issue a refund!! This wasn’t user error, it was a failure of Viator’s system and communication. They act as a middleman, but when something goes wrong, they don’t take any accountability! Save yourself the stress and risk. Book directly with local tour operators instead of using Viator.”

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Posted 3 months ago

“We booked and completed the Mount Fuji private tour on Jan 10, 2026. Faced with a quartet of the over-60 set, our guide Israr Iqbal proved exceptional in his promptness, professionalism, knowledge, and most of all patience. All four of us agreed that this was the best tour experience we can recall in terms of impact, education and cultural awareness. Recommend this powerful guide unequivocally!!”

Helpful Report

Posted 3 months ago

“BEWARE! We booked three tours 2 months in advance of our travel. We were sent tickets and reminders from Viator for all three tours. We never received any information that there was a problem. When we arrived at the hotel for our destination the company we had reservations and tickets for that day called and said they were not even open on that day. We called Viator and they didn't seem to know anything about the fact that the agency was closed. But we had a Viator tour for the following day. The tour operator for the next day never showed up and when we called, they also said they were closed that day. So we hired a local company for a day tour. Then we decided to try for a different tour our final day. We went on to Viator and saw that one company still had some tours with an opening. We booked one for the next day, thinking at this late date surely it would be a viable tour. The next morning we went to the hotel lobby to meet the tour at 8 am. No one showed, so we checked and Viator said they could come as late as 9 am to pick us up. At 9 am no one was there. We spent the last 4 days of our trip, and the only days in this particular country, waiting for Viator tours. In each case, Viator sent us reminders that the tour was happening and tickets to the tours right up until the day of the tour. They also sent emails asking us to rate the tours that didn’t happen the day after. We were so disappointed and lost a lot of what we hoped to see in that country. It was awful. BEWARE!!! From now on, we may look at the Viator tours, but will not book with them. We will note the names of the companies giving the tours and book directly with them. Viator obviously does not keep good communication with their companies and when we did call Viator about the problems they just referred us back to the local companies. No help at all. The tour we booked with the local company was on time and good. But all we booked with Viator were cancelled. The dates below do not allow for multiple dates. Our tours were from December 29-January 2, 2025.”

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Posted 3 months ago

“We booked a tour of the Falkland Islands for a cruise stop. Medical emergency for a passenger made the captain divert our stop. We cancelled our tour when we found out but it was less than 24 hours so they would not refund. They captain changed our schedule and informed us we would be going to the Falklands a day later than planned. I asked Viator to move us the that following day and they would not. We have several Viator trips left on the cruise but after this cruise, we will never use them again”

Helpful Report

Posted 4 months ago

“I booked a reservation for Area 15. The first two events I booked the transaction was fine. The third attempt at book an even went very different. Originally, the app displayed a calendar where you can choose the date, time, and price of the event. The third time there was no calendar. I mistakenly assumed that the booking was for the current date as there was no information pertaining to these details. After completing the purchase, I noticed the date and time the system booked was for the day after I was to leave town. I attempted to change the date and time to one they could actually attend the event. Customer Service said little more than “all sales are final & nothing can be done. Thus dispute the fact that there was availability on the date where I could’ve attended. If this as there approach for a transaction that’s less than $100,…then!”

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Posted 5 months ago

“Does not recieved service and they refused a refund”

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Posted 5 months ago

“I used their vendor attractions4us who gave me museum tickets and when I tried to use them the museum said they had already been used. I contacted viator and they could not get me a refund. Attractions4us has bad reviews online so viator should not be using them or provide refunds when their vendors are bad”

Helpful Report

Posted 5 months ago

“I would not recommend this company. The experience we purchased is not the same as the experience we received. Every activity was not as described in the Purchase. My daughter was told she could not ride the quad bike due to being 16 (yet the booking advises over 15 year old can and I have written proof of everything). and yet they have come back lying to me about the whole thing. Also, you are told on the day of the experience that everything is different to what you paid for and you also have to pay extra for a seating area. This is not my first time at a Dubai Desert Camp and this was awful compared to that. I wrote to Viator to give them the opportunity to apologise but they just came back saying they don't accept my complaint, end of. I will never book with this company again”

Helpful Report

Posted 5 months ago

“Working with IGRINC.ORG was smooth and remarkably effective. Their team replied promptly, kept me informed throughout the process, and managed every detail with professionalism and care. They were reliable, approachable, and made the entire experience simple and stress-free. It’s rare to find a service that combines speed with reliability, but they truly delivered both effortlessly.”

Viator 1 star review on 16th October 2025

Helpful Report

Posted 6 months ago

“Working with IGRINC.ORG was smooth and remarkably effective. Their team replied promptly, kept me informed throughout the process, and managed every detail with professionalism and care. They were reliable, approachable, and made the entire experience simple and stress-free. It’s rare to find a service that combines speed with reliability, but they truly delivered both effortlessly.”

Helpful Report

Posted 6 months ago

“Working with IGRINC.ORG was smooth and remarkably effective. Their team replied promptly, kept me informed throughout the process, and managed every detail with professionalism and care. They were reliable, approachable, and made the entire experience simple and stress-free. It’s rare to find a service that combines speed with reliability, but they truly delivered both effortlessly.”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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