Viator Reviews

"They just rip off your money for these so called tours they sell you and at the end you get nothing. Be careful"

"Misleading scam. Sold me \u201caccess\u201d to all of the Eiffle tower floors. What they didn\u2019t mention except at the very bottom of the email was that it was a tour guide. The \u201cticket\u201d I purchased was for 7:30 but the fine print told me to collect my ticket at 7pm. I wound up missing the sunset on the Eiffel tower which I was really looking forward to. I wouldn\u2019t up buying directly to all floors and it only cost \u20ac30. They refused to refund me so I\u2019ll be disputing this with my bank."

"We booked a tour of the Sistine chapel and St. Peter\u2019s Bascilica Thursday night. The next day we spoke with the Tour company that morning, showed up 45 minutes early and no one told us until we were on the tour that St Peter\u2019s was closing at 1230 for Good Friday. One would think this would be common knowledge years in advance. They claim they found out the Thurs day morning, still before we booked and paid for our tour. The tour company and Viator totally deny any wrong doing when they only provided half the tour paid for and falsely advertised."

"We booked a tour of the Sistine chapel and St. Peter\u2019s Bascilica Thursday night. The next day we spoke with the Tour company that morning, showed up 45 minutes early and no one told us until we were on the tour that St Peter\u2019s was closing at 1230 for Good Friday. One would think this would be common knowledge years in advance. They claim they found out the Thurs day morning, still before we booked and paid for our tour. The tour company and Viator totally deny any wrong doing when they only provided half the tour paid for and falsely advertised."

"If Viator don\u2019t want their ratings to go down, I would suggest they remove the company name The company Star Blue Catamaran in Cancun from offering tours. We travel a lot and this has been by far the WORSE EXPERIENCE EVER!! I wrote viator my complaint, they said unfortunately they could not give me a refund. I asked for a supervisor and have not been able to get one. \r\nFirst of all, we had to wait outside in the heat for our driver to arrive thirty minutes late to pick us up for the excursion. The tour operator was unresponsive when I messaged them, and the phone was disconnected when I tried to contact. Furthermore, the driver did not apologize for being late when he arrived. In addition, he pulled over to the side of the road to use his phone and stopped to take films.\r\nWe were then informed that we could not snorkel after the boat had sailed away after we arrived at the boat. We mostly booked for snorkeling, thus this was a tremendous annoyance. Additionally, there was a cost associated with reserving the coral reefs. yet we didn't get to see any reefs or be near any. I feel as if they waited to take our money first and sail off so that we couldn't try to cancel and get our money back.\r\nAnother thing I noticed is that the music was not diverse at all. They have a lot of tourism going on so it was weird how they only played one genre the entire time. No one even wanted to dance or sing.\r\nThen, when we docked to eat we were told to be ready by 1:20pm. We had just docked at 12:20pm. Between docking late and having to walk to the lunch place we only had about 30-45 min to eat and use the bathroom.\r\nWhen my group walked back to the boat we were told that it's actually\r\n1:40pm and to find something to do smh. Also, when we went shopping one of the workers said they would charge my friend $35; however, they charged her 700 pesos which is actually closer to $42. When she tried to tell them, they ignored her and still took her money.\r\nLastly, on the way back our guide told us that our transportation was waiting for us. It was not. We got there and there was no one waiting. The guide then told us that it was actually a 5 minute wait. 5 minutes turned into 10, and then 20, and then an hour. Again, there was no apology for this. One of the families sharing the van had a baby who was obviously upset and hot and tired of waiting.\r\nOverall, if I could give this experience 0 stars I would. I hope that the customer service team takes note of my comments and kindly decide to issue a refund. I'm not happy at all and don't feel comfortable booking on trip advisor or viator if they just let any company have a booking page."

"If Viator don\u2019t want their ratings to go down, I would suggest they remove the company name The company Star Blue Catamaran in Cancun from offering tours. We travel a lot and this has been by far the WORSE EXPERIENCE EVER!! I wrote viator my complaint, they said unfortunately they could not give me a refund. I asked for a supervisor and have not been able to get one. \r\nFirst of all, we had to wait outside in the heat for our driver to arrive thirty minutes late to pick us up for the excursion. The tour operator was unresponsive when I messaged them, and the phone was disconnected when I tried to contact. Furthermore, the driver did not apologize for being late when he arrived. In addition, he pulled over to the side of the road to use his phone and stopped to take films.\r\nWe were then informed that we could not snorkel after the boat had sailed away after we arrived at the boat. We mostly booked for snorkeling, thus this was a tremendous annoyance. Additionally, there was a cost associated with reserving the coral reefs. yet we didn't get to see any reefs or be near any. I feel as if they waited to take our money first and sail off so that we couldn't try to cancel and get our money back.\r\nAnother thing I noticed is that the music was not diverse at all. They have a lot of tourism going on so it was weird how they only played one genre the entire time. No one even wanted to dance or sing.\r\nThen, when we docked to eat we were told to be ready by 1:20pm. We had just docked at 12:20pm. Between docking late and having to walk to the lunch place we only had about 30-45 min to eat and use the bathroom.\r\nWhen my group walked back to the boat we were told that it's actually\r\n1:40pm and to find something to do smh. Also, when we went shopping one of the workers said they would charge my friend $35; however, they charged her 700 pesos which is actually closer to $42. When she tried to tell them, they ignored her and still took her money.\r\nLastly, on the way back our guide told us that our transportation was waiting for us. It was not. We got there and there was no one waiting. The guide then told us that it was actually a 5 minute wait. 5 minutes turned into 10, and then 20, and then an hour. Again, there was no apology for this. One of the families sharing the van had a baby who was obviously upset and hot and tired of waiting.\r\nOverall, if I could give this experience 0 stars I would. I hope that the customer service team takes note of my comments and kindly decide to issue a refund. I'm not happy at all and don't feel comfortable booking on trip advisor or viator if they just let any company have a booking page."

"DO NOT USE VIATOR. Absolutely awful. Use GetYourGuide for the same trip as they are much more reliable and have a decent customer service team. \r\n\r\nI booked a day trip to Casablanca from Marrakech. It was advertised as hotel pick up but since I knew my hotel was a distance from the center of Marrakech I called the number on this advert to find out if pickup from my hotel was at all possible- I knew I wouldn't be able to make it into the center of Marrakech for this time in the morning. \r\n\r\nThe Viator man on the phone repeatedly assured me that pickup was possible from my hotel and I even joked with him saying I was surprised as it was so far out. \r\n\r\n\r\nHe took payment over the phone and my excursion was booked with pickup from my hotel. \r\n\r\nThe night before our excursion I still hadn't heard from anyone regarding our trip so I messaged them and at about 9pm they replied and they said my hotel was too far so I would have to meet them in the center of Marrakech. I politely explained that that wouldn't be possible and that I had informed someone of this issue previously before booking. \r\n\r\nThey said I could pay DOUBLE what I had already paid and be picked up from my hotel. I explained that that wasn't the arrangement and that was unfair considering I was given explicit information that I was able to be picked up from my hotel for no extra costs. \r\n\r\nAfter a LOT of back and forth, messaging two different numbers and stressing on my holiday until about 11pm I finally got an email confirmation about my request for a refund. \r\n\r\nI was woken at 7am by multiple telephone calls from my tour operator asking why I wasn't at the pickup location. I explained the entire situation AGAIN. \r\n\r\nI finally got confirmation that I could have HALF of my payment back (they rejected my full refund request stating it was my fault I didn't accept their compromise offer of paying double the cost???). \r\n\r\nI have now been messaging 3 different numbers for 3 days of my holiday just trying to get my money back for a trip I never got to take through no fault of my own. Not only did I miss out on this trip because of terrible customer service but ever since this ordeal I have received no support and everyone has been really dismissive and blaming me for this issue when I went out of my way to prevent any miscommunication. \r\n\r\nViator will likely provide a genetic response to this comment but I assure you this situation isn't being sorted and I have been told \"there's nothing more than can be done\". Awful, feel robbed. I booked 2 trips with GetYourGuide and they have been great so I recommend them for this same trip. Thanks for reading."