Booked a tour to visit cemeteries and gravesites in New Orleans. When we got to New Orleans, we found out the cemeteries are all closed, and you cannot visit. Called Viator and they refused to refund, saying we can stand and look through the gates while the tour operator tells us about the cemetery. That is not what we purchased. Viator had our money and simply did not care. Very dishonest company with extremely poor customer service. I will never use Viator, or their parent Trip Advisor again.
3 years ago
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