I was so frustrated! I spend 300$ on ziplining, and snorkeling. Because of the weather our driver would not take us! He canceled that night and yes I am aware the cancellation for refund is 24 hours. But in a situation like this, I didn’t know until a few hours before! So 300$ down the drain. I would never recommend this company, they won’t help you. They’ll make you wait 30 minutes on the phone, then another 2 days, just to tell you, “sorry no refund”. I wish they lighten up just a bit, because some situations aren’t chosen. There was another lady who reviewed, her son got sick on the activity and was throwing up. She of course had to leave, and wanted a refund to rebook and of course, viator won’t. Not even in situations where it can’t be helped. Ridiculous.