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Anonymous
I was charged a full tour charge for a food tour that I had cancelled several times via email. I’d double checked it and it said “no active bookings” after each time. I never received an email confirmation. I was charged about $200.00 for an event I canceled and got a “gift” of $25.00 for a future tour. There is apparently a “glitch” of some kind that is not the consumers fault. It is totally irresponsible and unethical (illegal-?)to charge a customer for an internal issue.
3 years ago
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Viator has a 2.1 average rating from 1,181 reviews