We had a tour that we booked and paid for in rishikesh India. The tour had to be cancelled because of rain. The operators strung us along sitting waiting for them saying they could do it later in the day. As the day went along we watched our limited vacation time disappear. Eventually we decided to go on our own elsewhere. They only offered 67 percent refund even though we never received any service. I submitted a request to Viator to step in and get full refund. They did nothing but repeat the claims of the provider. Viator is not there to protect the customer's interests.