We had booked a tour of the Sagrada Familia in Barcelona for 8.50 am, and the guide did not turn up until 9.20am. We had no apology and was told we would just have to join on to the later tour. Also we had booked the Tower Access tickets which were extra, and was again told this was not possible to do on that day. To our amazement the general public were accessing the towers, and there was no explanation on why this was not possible for us. it was a complete sham.
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