I was booked on the excursion 'Grand Kuranda Incl Skyrail, Kuranda Scenic Railway and Rainforestation (CKBB)' scheduled for April 22, 2022. The railway part of the trip was canceled, because of an issue the day before, and we were told this after boarding the bus. I have tried to get a refund for the railway portion and this company has ignored my requests. My travel agency has tried and I even went through the BBB. Terrible customer service and I wouldn't recommend.
2 years ago
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