I booked a car pickup service from the New Orleans airport. Our connecting flight in Dallas was cancelled and couldn’t be rebooked until the following day. I immediately contacted Viator and request either a refund or to change the service to a drop off. Both options were denied. I don’t understand how they were inconvenienced if they had my flight information and knew it was cancelled let alone me informing them as well. They lost absolutely nothing on this transaction and were unwilling to provide a service, refund, or even future credit. Absolutely terrible customer service.