We booked & paid for a tour for 4 people through Viator only to find out there were no places for all 4 of us. It took over 30mins on the phone trying to rectify their mistake which ended up costing £104. Viator refused to reimburse any money when I later contacted them. The trip was also still showing availability to book on their site to book 6/7hours after even though there were no places available!
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