We booked a tour to Jerusalem several months ahead of time to coincide with a cruise ship visit. We received a confirmation from Viatour 2 days ahead and I called the operator to confirm pickup location. The company told me that they hadn't received any booking from Viatour and had cancelled their shore excursion. I called Viatour and they said that they would refund my tour but wouldn't substitute any other tour unless I paid an excessive amount of $. I objected and they put me on a 20-minute hold which ended up costing me $70 for roaming. They then responded that was the only choice they would offer me. What a ripoff!! Go ahead and gamble on Viatour, but just be ready to LOSE.