I had a terrible experience with Viator. I booked a tour through them but was unable to locate the tour guide at the designated location. Despite my attempts to contact them, I was left stranded and ended up missing the tour entirely. When I reached out to Viator for a refund, they refused to provide one, leaving me extremely disappointed and out of pocket. As a frequent traveler who relies on tours to enhance my vacation experience, I cannot recommend Viator and will not be booking with them again in the future. Save yourself the frustration and choose a more reliable tour company.