Booked a tour of Borghese Gallery with Viator. They subbed the tour out to a third party. The tour guide never showed up for the tour. The guide had the tickets, so everyone that booked the tour was refused entry to the gallery. Viator refused to refund the money for services not rendered. They are a disreputable company and not to be trusted. Do NOT do business with them. They ruined our entire day in Rome!
2 years ago
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