Due to high winds, it was unsafe for our cruise ship to dock which meant we could not do our tour. That would be considered a weather-related cancellation by any company in the world - except Viator apparently. It was bad enough that we missed the port we were most excited to see, but also having Viator keep our money when weather kept us from doing the excursion was really unfair. I am telling everyone I know to never use Viator if they are on a cruise until they change their policy.
1 year ago
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