We had 3 people booked in an October 7, 2023 tour. I modified the booking on their website on September 19, 2023 to two people. It was clearly modified and visible. The day before the tour I confirmed with the tour company, two people. They had no record of it and the tour guide said it’s ok , don’t worry. (Famous last words). I looked and my account says tour for 3 people. What happened? Now it is my word against theirs….Viator will not refund my $179 and the tour company “ Go See Italy” says it is not their problem. I have been a long time client……. But no more. No refund given!
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