We booked online tickets to visit historic landmarks in Spain. Three (3) times I've contacted customer support via chat and specifically requested directions on how/where/when to obtain - AUDIO - gear for our self-guided tour. The day prior to the visit, via the msg. app, I was told that ' the next day, when we have to check in, we will be notified of the audio equipment'; Well, the staff at the box office said no audio was available. That is the worst, most disappointing experience I've had so far, given the fact that you save time, and money to plan a trip- and you are left on your own. They won the worst Co in my book. I would not have been so upset if I hadn't communicated 3 times on this topic. NEVER AGAIN!