we booked a last minute (day before) tour from Puntarenas, Chile bc we got snow-locked out of Torres del Paine. Viator took our money and the tour operator texted/cancelled that same day, saying they didn't have the equipment/couldn't do the tour because of the weather. Viator stood behind their "no cancellation" policy and would not return the $391 USD -- even after American Express tried to recoup the sum for us. We have copies of the text string from the tour operator wanting us to get a refund because it was their cancellation. Boo!
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