Viator did not handle the issue below, only sent a form email…
Booked tour to Chichen Itza and they used the “bait and switch” tactic. You chose All-Inclusive and they switch when you chose the hotel pick up option. Hidden at the bottom of the page (need to school way down) is a fifth option to choose “All-Inclusive”. The title of the page is All-Inclusive, so you think that’s what you’re getting. Many people were scanned tiles easy based on the one star reviews. This is a Trip Advisor company
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