I had a tour scheduled for 5/21/24. On 5/7/24, I canceled my tour due to an injury. My Viator account clearly said that it was canceled. On 5/19/24, while I was on said vacation, I was notified by my bankcard that Viator charged my card$130. I immediately got online and contacted Viator. I chatted with 3 different people 3 days in a row. All they could say was your tour had been canceled and there was no charge. Yet there was clearly a charge that is still on my card as of 5/29/24. I am now having to go through disputing the charge through my bank because Viator will do nothing. I would NEVER use this company again. And I will male sure everyone I know will not use them either.