Terrible company. Booked a tour bc it said cancellable ON THEIR BOOKING PAGE! Confirmation comes and says no changes or cancellations. WHAT?! After lots of wasted time on phone and by email, they wouldn’t refund the tour even though I had a screenshot (attached here) showing that it said refundable! Only was able to obtain refund bc the actual tour operator cancelled for me. WILL NEVER USE VIATOR AGAIN and I advise you not to either. Book directly with the operators.
11 months ago
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