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Anonymous
Book a tour "Playa Uvas, all-inclusive beach break" with Viator. In the description it stated the only extra charge was transportation to/from cruise ship. We arrived at Playa Uvas and went to get towels by the pool. The clerk informed us that each towel rental was $7 and a $7 deposit. $42 CASH for the 3 of us. I spoke with the front desk managger and she said towels are not included, even though it stated nowhere on the website or tour tickets that there was an extra charge. I emailed Viator and they refused to refund my $21 spent. To date they still do not list towels as an extra fee. I do not like surprises or deception. Unfortuanty, Viator provided both for free. I will not be booking with Viator again. BEWARE of the unwritten!
11 months ago
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Viator has a 2.1 average rating from 1,181 reviews