I was having a great time until I had two bad experiences. I went through the correct channels in contacting Viator and the customer service was terrible. They would not provide me proof of what they were trying to get out of...my refund! I have emailed them numerous times and now they are just ignoring me. i have since found out that most optional tours I paid big dollars for are FREE!.....as a previous review says...Viator are scammers. I really hope there are other tour providers the next time I book a holiday.
1 year ago
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